Terms of Service
Terms of Service
Overview
This website is operated by Valquestions, LLC. Throughout the site, “we,” “us,” and “our” refer to Valquestions, LLC. Valquestions, LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our site. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any services. If these Terms of Service are considered an offer, acceptance is limited to these Terms of Service. Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Section 1 - Online Store Terms. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have our consent to allow any of your minor dependents to use this website. You may not use our products for any illegal or unauthorized purpose or use the Service in violation of any laws in your jurisdiction (including but not limited to copyright laws). You may not transmit any worms, viruses, or any other code of a destructive nature. Violation or breach of any of these terms will result in immediate termination of your service. Section 2 - General Conditions. We reserve the right to refuse service to anyone at any time for any reason.
Overview
This website is operated by Valquestions, LLC. Throughout the site, “we,” “us,” and “our” refer to Valquestions, LLC. Valquestions, LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our site. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any services. If these Terms of Service are considered an offer, acceptance is limited to these Terms of Service. Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Section 1 - Online Store Terms. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have our consent to allow any of your minor dependents to use this website. You may not use our products for any illegal or unauthorized purpose or use the Service in violation of any laws in your jurisdiction (including but not limited to copyright laws). You may not transmit any worms, viruses, or any other code of a destructive nature. Violation or breach of any of these terms will result in immediate termination of your service. Section 2 - General Conditions. We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the service is provided, without our express written permission.
The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness, and Timeliness of Information We are not responsible if information made available on this website is not accurate, complete, or current. The material on this website is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Reliance on the material on this website is at your own risk. This website may contain certain historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website. Section 4 - Modifications to Service and Prices. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service. Section 5 - Products or Services (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of the products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product pricing are subject to change without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy of Billing and Account Information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account or credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Return Policy. Section 7 - Optional Tools We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without liability. We assume no liability whatsoever arising from or relating to your use of optional third-party tools. Your use of optional tools offered through the Website is entirely at your own risk and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers. We may also offer new services and/or features through the Website in the future (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. Section 8 - Third-Party Links
Certain content, products, and services available through our Services may include materials from third parties.
Third-party links on the Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other third-party materials, products, or services. We are not responsible for any damages or losses resulting from the purchase or use of goods, services, resources, content, or any other transactions made on or through any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS If you request us to submit certain specific submissions (for example contest entries) or without a request from us send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no liability for any comments posted by you or any third-party. Section 10 - Personal Information Personal information you submit through the store is governed by our Privacy Policy. View our Privacy Policy. Section 11 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES In addition to the other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any illegal acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, prank, pretext, spider, scrape, or crawl; (j) for any obscene or immoral purpose; or (k) Interfere with or circumvent the security features of the Service or any related website, other websites, or the internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. Section 13 - Disclaimer; Limitation of Liability. We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We make no guarantee that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel it at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Valquestions, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 - Indemnity. You agree to indemnify, defend, and hold harmless Valquestions, LLC and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, arising out of or related to your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party. Section 15 - Severability. If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any remaining provisions. Section 16 - Termination.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement.
These Terms of Service shall remain in effect unless terminated by either you or us. You may terminate your term at any time by notifying us that you no longer wish to use ourYou may terminate these Terms of Service by stopping use of the Service or by ceasing to use our website.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to the date of termination; and/or may deny you access to our Service (or any part thereof).
Section 17 - Entire Agreement Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service will not be construed against the drafting party. Section 18 - Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States. Section 19 - Changes to Terms of Service You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 - International Order Terms and Conditions
Schedule 1. Terms and Conditions
1. You are shopping on the website of Valquestions (the "Merchant").
2. If you place a Qualifying Customer Order, the products you purchase will first be sold by the Merchant to Passport Global Inc ("Passport") and then sold by Passport to you under these Terms and Conditions. Your payment information, shipping address, and any other information necessary or required to fulfill your order will be shared directly with Passport and its designated agents and contractors to enable Passport to fulfill your Qualifying Customer Order.
3. Your Qualifying Customer Order is subject to the following terms and conditions: (1) these Terms and Conditions; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you acknowledge that you have read and agree to be bound by all Terms and Conditions. By submitting an Eligible Customer order on a merchant website, you understand and agree that:
3.1 You are transacting with Passport and providing your information to it. Passport may contact you regarding your order.
3.2 If there is an error in the price of a product listed on a merchant website, or in the applicable price of a product during the sale and processing of your product order, Passport and its designated agents reserve the right to contact you, correct the price, and/or cancel your order.
3.3 The merchant remains responsible for processing your order payment.
3.4 Once your payment is processed, title to the item(s) transfers from Passport to you.
3.5 Certain addresses, such as P.O. Boxes, are not eligible for shipping.
3.6 Passport may, in its sole discretion, refuse to provide service, refuse to process or complete Eligible Customer orders, remove or edit content, or cancel such orders for any or no reason.
3.7 If you are under the age of majority in your jurisdiction, you will need parental or guardian consent to complete your purchase.
3.8 You authorize Passport and its designated agents and contractors to perform any of the following activities in connection with the delivery of any Products: (i) act as your agent to prepare and submit customs declarations and take all related actions on your direct behalf, which expressly includes completing any documentation, amending product or Harmonized System codes, and paying any duties, taxes, or penalties required by applicable laws and regulations; (ii) act as your freight forwarder for customs import and export control purposes solely for designated customs brokers to perform customs declarations and entry; and (iii) resend your order to your customs broker or other address upon request by any person whom Passport's designated agents and contractors reasonably believe to be authorized.
4. Currency. You can select your preferred payment method and currency from a list of options during checkout. Please note that the relative value of different currencies may vary, and therefore, the actual purchase price of the items in your order may vary depending on the currency selected.
5. Billing. If you use a payment card or other electronic payment method as your payment method, charges to your order account will be subject to the merchant's terms and conditions.
6. Shipping. The items in your order may be shipped in a single shipment or multiple shipments. If the items in your Eligible Customer order are shipped across multiple shipments, or if only part of your order is shipped, you will be charged only for the items actually shipped to you.
7. Refunds, Fraud Prevention, and Voided Transactions. To protect your rights, Passport may use various fraud prevention protocols and policies, as well as industry-standard verification systems, to reduce fraud and minimize the risk of chargebacks. You must comply with these protocols and policies, including card authentication and "shipping address" and "billing address" verification. After your order has been placed, you may not change any verified payment information or any verified "shipping address"/"billing address." If a system error causes a transaction to be processed or accepted for which authorization was declined, the transaction will be void.
8. Customer Service and Returns. If you have any questions or complaints regarding your order, please first contact the merchant. Passport may work with the merchant as needed to resolve your issue. Merchants reserve the right to allow returns or refunds of orders in accordance with their policies, including a refund of the original sales price for products returned to the merchant's designated address. However, if restrictions apply to returned merchandise, Passport may deny any return request. You agree that your sole remedy is against the merchant. If a customer's return is authorized by Passport or the merchant, Passport will be entitled to return the merchandise to the merchant, and the merchant will issue a credit note to Passport accordingly. Passport will also provide the credit note to the customer, and Passport's title, ownership, and risk in the returned product will transfer directly to the merchant. If a return is authorized by Passport or the merchant, the merchant will, on Passport's instructions and in its name, provide the customer with a credit note for the value of the product authorized for return directly to the merchant. For any product returned to the merchant, you authorize Passport and its designated agents to act on your behalf and to recover any import duties and taxes. If required, you will execute any documents reasonably necessary to facilitate the return of the product and the recovery of any import duties and taxes.
9. General Terms. When you submit an eligible customer order through a merchant website, the following general terms apply:
9.1 Compliance with Applicable Laws. You warrant that any products purchased through a Qualified Customer Order will not be imported, exported, sold, or transferred in violation of any applicable laws, including, but not limited to, the U.S. Export Administration Regulations or applicable U.S. sanctions and embargoes administered by the U.S. Treasury, and equivalent statutes, regulations, and codes of England, Wales, or the European Union. You are responsible for understanding the laws of the country of destination for any products you order from a merchant website. By placing a Qualified Customer Order, you warrant that the importation of your ordered products into the country of the shipping address you provide will not violate any laws or regulations of that country.
9.2 Privacy. To fulfill your Qualified Customer Order, you will provide personal information to the Merchant and Passport and consent to the collection, use, processing, disclosure, and/or storage of your personal information by the Merchant, Passport, and our service providers as necessary to process and fulfill your order and otherwise provide the services you have requested, subject to the Merchant's and Passport's privacy policies. Passport assumes no responsibility for the collection, use, processing, disclosure, or storage of your personal information by the Merchant or any service providers they engage. The collection, use, processing, disclosure, and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant's Privacy Policy. The Merchant and Passport may analyze transaction data to identify trends, statistics, and metrics that may help improve the Merchant's customer experience and/or the services provided by Passport. Any transaction data analyzed for these purposes will be aggregated and de-identified, meaning any personally identifiable information will be removed.
9.3 Electronic Communications. When you submit an eligible customer order through a Merchant's website, you are communicating with Passport electronically and you consent to enter into this Agreement electronically and to receive communications from Passport electronically/email.
9.4 Modifications. You acknowledge that Passport may modify its systems, policies, and these Terms and Conditions at any time. Passport will ensure that the most current version of these Terms and Conditions is displayed each time you place an eligible customer order on a Merchant's website. You are responsible for reviewing these Terms and Conditions each time you place an eligible customer order. If you do not agree to any changes to the Terms and Conditions, please do not complete your order. Any orders placed after the effective date of a change will constitute your agreement to the change and the then-current Terms and Conditions.
9.5 Severability. If any or any part of these Terms and Conditions is found to be invalid, void, or for any reason unenforceable, that provision or part-provision will be severed and will not affect the validity and enforceability of the remaining provisions.
9.6 Litigation. Any action or proceeding arising out of or related to these Terms and Conditions shall be brought in the courts of the State of California, USA, and you hereby irrevocably consent to the jurisdiction of the courts of the State of California, USA for all such actions.
9.7 Language. The parties agree and expressly require that this Agreement and all related documents be drawn up in the English language.
9.8 Definitions. "Member State," "Third Country," and "Third Territory" have the meanings given in Article 5 of Council Directive 2006/12/EEC. "Products" means the goods sold through the Merchant Website that do not fall into any applicable category or class of GST, whether or not such GST is actually payable on such goods, or whether or not such GST has been paid on such goods; or that would not be prohibited or restricted goods if imported into the UK and would not be subject to any restrictions on export, sale or transfer in violation of any applicable law. "Product Price" means the price (inclusive of VAT) at which the Merchant sells the Products to the Customer and the price (inclusive of VAT) at which Passport sells the Products to the Customer; and "Product Price" means the price of an individual Product. An "Eligible Customer Order" meets all of the following conditions:
(A) It is an order for Products placed through the Merchant's Website for shipment from:
From a third country (excluding Northern Ireland ("NI")) to an address in an EU Member State (e.g., from the US to France);
From a third country (excluding the UK) or from an EU Member State to an address in the UK (e.g., from Germany to the UK); or
From a third country (excluding Northern Ireland) to an address in Northern Ireland (e.g., from the US to Northern Ireland); and
(B) With respect to shipment of one or more Products to an address:
In the UK or Northern Ireland, the total intrinsic value of the Products in the order does not exceed £135 (one hundred thirty-five) pounds sterling, or, if the total intrinsic value of the Products in the order exceeds that amount but is shipped in separate shipments, the intrinsic value of each shipment of which the Products are a part does not exceed £135 (one hundred thirty-five) pounds sterling; and
In an EU Member State, the total intrinsic value of the Products in the order does not exceed £150 € (one hundred and fifty Euros) or, when the total value of the Products in the Order exceeds that amount but are sent in separate shipments, the intrinsic value of each shipment containing such Product or Products does not exceed €150 (one hundred and fifty Euros).