Privacy Policy

This Privacy Policy describes how Valquestions, LLC ("Site," "we," or "us") collects, uses, and discloses your personal information when you visit or purchase from the Site.

Personal Information Collected

When you visit the Site, we collect certain information about your device, your interactions with the Site, and necessary to process your purchase. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information listed below) as "Personal Information." Please see the list below for more information about what Personal Information we collect and why.

Device Information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, websites or products you viewed, search terms, and how you interacted with the Site.

Purpose of Collection: To enable the Site to load accurately for you and to analyze Site usage to optimize our Site.

Source of Collection: Automatically when you visit our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purposes: Shared with our processor, Shopify. Order Information

Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including credit card number), email address, and phone number.

Purpose of Collection: To provide you with products or services to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, if consistent with the preferences you have shared with us, provide you with information or advertising related to our products or services.

Source of Collection: From you.

Disclosure for Business Purposes: Shared with our processor, Shopify.

Customer Support Information

Examples of Personal Information Collected: Name, billing address, shipping address, payment information (including credit card number), email address, and phone number.

Purpose of Collection: To provide customer support.

Source of Collection: From you.

Minors

This website is not intended for individuals under the age of 12. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion of your personal information.

Sharing Personal Information

As described above, we share your personal information with service providers to help us provide our services and perform our contract with you. For example:

We use Shopify to support our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We may share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertising or marketing that we believe may be of interest to you. For example:

We use Google Analytics to help us understand how customers use the Site. You can learn more about how Google uses your personal information by visiting the following link: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics by visiting the following link: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, purchases, and interactions with our ads on other sites with our advertising partners. We collect some of this information directly and share it with advertising partners, and in some cases, through the use of cookies or other similar technologies (depending on your location, you may need to consent).

We use text message marketing, but we will only send you text messages if you opt in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Facebook - https://www.facebook.com/settings/?tab=ads

Google - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal (http://optout.aboutads.info/).

Use of Personal Information

We use your personal information to provide you with our services, including offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you updated on new products, services, and offers.

Lawful Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following lawful bases:

Your consent;

Performance of the contract between you and the Website;

Compliance with our legal obligations;

Protection of your vital interests;

Performance of a task in the public interest;

Necessary for our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Website, we will retain your personal information unless you ask us to delete it. For more information on your right to erasure, please see the “Your Rights” section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where that processing has legal effects concerning you or otherwise significantly affects you.

We do not use customer data for solely automated decision-making that has legal or other significant effects.

Our Processor: Shopify uses limited automated decision-making to prevent fraud that has no legal or other significant impact on you.

Services that include elements of automated decision-making include:

A temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist will last for a few hours.

A temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist will last for a few days.

Your Rights

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information below.

Your personal information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on how data transfers comply with GDPR, please refer to Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR

California Consumer Privacy Act

If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right to know"), have it transferred to a new service, and request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies are small pieces of information that are downloaded to your computer or device when you visit our website. We use several different types of cookies, including functional cookies, performance cookies, advertising cookies, and social media or content cookies. Cookies allow websites to improve your browsing experience by remembering your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the website or browse to different pages. Cookies can also provide information about how users use the website, such as whether they are first-time visitors or frequent visitors.

We use the following cookies to optimize your experience on our website and to provide our services.

Cookies Necessary for the Operation of the Store

Name Functionality

_ab Used with administrator access.

_secure_session_id Used with storefront navigation. cart Used with the shopping cart.

cart_sig Used with checkout.

cart_ts Used with checkout.

checkout_token Used with checkout.

secret Used with checkout.

secure_customer_signature Used with customer login.

store_summary Used with customer login.

_shopify_u Used to facilitate updating customer account information.

Reporting & Analytics

Name Function

_tracking_consent Tracking preferences.

landing_page Tracks landing pages.

_orig_referrer Tracks landing pages.

_s Shopify Analytics.

_shopify_fs Shopify Analytics.

_shopify_s Shopify Analytics.

_shopify_sa_p Shopify analytics related to marketing and referrals.

_shopify_sa_t Shopify analytics related to marketing and referrals.

_shopify_y Shopify Analytics.

_y Shopify Analytics.

[Insert other cookies or tracking technologies you use]

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" cookie or a "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the time they are downloaded to your device.

You can control and manage cookies in a variety of ways. Please note that deleting or blocking cookies may negatively impact your user experience and may render parts of our website inaccessible.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, which are typically located in the "Tools" or "Preferences" menu of your browser. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please refer to your browser's help files or visit websites such as www.allaboutcookies.org.

Also, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of these third parties using your information, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding on how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such signals from your browser.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at Support@valquestions.com or by mail using the details provided below:

21209 Nebraska Crossing Dr, Gretna, NE 68028

Last updated: July 22, 2022

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. [https://ico.org.uk/make-a-complaint/]